In addition to listening to the voice of customers through various portals and reflecting this in enhanced customer service and operational improvement, we identify issues related to compliance and other matters through employee attitude surveys, and strive to enhance our business manners.
Feature Topic: Striving to Be No. 1 in Quality
We believe that we can move toward being the securities company that is No. 1 in quality by raising awareness and understanding of each and every employee of the necessity of customer satisfaction (CS), based on which they face customers sincerely, consider “what is the value that only MUMSS can provide” from the customers' perspective, being attractive as human beings in addition to being securities professionals, and the way to work in a better environment to achieve such ends.